PRIVACY POLICY

WAMZEE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following information:

• Your name, email address, telephone number, and delivery address;

• Products ordered, size and colour selections, order value, and purchase history;

• Payment status and transaction reference;

• Messages, complaints, reviews, or other information you provide when contacting us;

• Website activity, such as pages viewed, products searched for, and items added to your cart; and

• Technical information, including your IP address, browser, device type, and cookies.

Please ensure that the information you provide is accurate and up to date.

How We Use Your Information

We may use your information to:

• Confirm, process, and deliver your orders;

• Provide order and delivery updates;

• Process cancellations, exchanges, returns, and refunds;

• Respond to questions or customer-service requests;

• Maintain and improve our website, products, and services;

• Personalise your shopping experience;

• Detect and prevent fraudulent or unauthorised activity;

• Maintain appropriate business and transaction records; and

• Send promotional communications where you have agreed to receive them.

Transactional messages regarding your order, payment, delivery, return, or account may still be sent even if you unsubscribe from marketing.

Payments

Payments may be processed by banks, payment gateways, digital-wallet providers, or other authorised payment services.

These providers may collect payment information directly according to their own privacy policies. Unless specifically stated otherwise, WAMZEE does not directly collect or store complete debit-card or credit-card details, security codes, or online-banking passwords.

For cash-on-delivery orders, relevant information—including your name, contact number, delivery address, order value, and collection amount—may be shared with the courier responsible for completing your delivery.

How We Share Information

We only share personal information when reasonably necessary to operate our business and provide our services. This may include sharing information with:

• Courier and logistics providers;

• Banks and payment processors;

• Website-hosting and technology providers;

• Customer-support and communication services;

• Analytics or advertising providers, where used;

• Professional advisers; and

• Government authorities where disclosure is legally required.

Some service providers may process information outside Pakistan according to their own operating locations and privacy practices.

WAMZEE does not sell or rent your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to:

• Keep your shopping cart active;

• Remember your preferences;

• Support checkout and website security;

• Understand how visitors use our website;

• Improve website performance; and

• Measure advertising results, where applicable.

You may control or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features, including the shopping cart and checkout process.

Marketing Communications

If you subscribe to WAMZEE’s promotional communications, we may send you information about new arrivals, offers, restocks, and sales.

You can unsubscribe at any time by using the unsubscribe option provided in the message or by contacting us at [INSERT EMAIL ADDRESS].

Data Security and Retention

We take reasonable administrative and technical measures to protect your information against loss, misuse, unauthorised access, alteration, or disclosure.

However, no online platform or transmission method can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorised access.

We retain personal information only for as long as reasonably necessary to:

• Complete transactions;

• Provide customer support;

• Maintain business and financial records;

• Resolve disputes;

• Prevent fraud; and

• Meet applicable legal requirements.

When information is no longer required, it may be securely deleted or anonymised.

Your Rights and Choices

You may contact us to:

• Request access to the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of information that is no longer required;

• Withdraw consent where processing is based on consent;

• Unsubscribe from marketing communications; or

• Raise a privacy-related question or complaint.

We may need to verify your identity before completing a request. Certain information may be retained where necessary to complete an order, prevent fraud, resolve a dispute, or meet a legal obligation.

Children’s Privacy

Our online store is intended for individuals who can legally complete a purchase. Anyone under 18 should use the website with the permission and involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate permission.

Third-Party Links

Our website may include links to payment services, courier tracking pages, social-media platforms, or other third-party websites.

WAMZEE is not responsible for the privacy or security practices of these third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our website, services, or business practices change. Any updated version will be published on this page with a revised “Last updated” date.